Shipping Methods and Costs 

The Upper Deck Store Web site only offers ground, two-day and overnight shipping for delivery within the U.S. and Canada.

All orders (regardless of chosen method of shipment) require a minimum of five business days before shipment as we apply a "built to order" process to all our products to reduce the risk of damage. This does not apply to “pre-sale” product orders; such items will ship the week they become available. Business days are Monday through Friday, excluding holidays determined by carriers.

Note for Canadian shipments: The shipping charges added to your order at check-out are for shipping to the Canadian border only. You are responsible for all duties and taxes – these will be collected from you upon delivery. In addition, shipments will incur a brokerage fee. We are unable to estimate these additional amounts for you.

Personalized trading cards are custom printed and require 2-4 weeks to print. Cards are sent via United Post Office unless an expedited shipping method has been chosen.

At this time, we are unable to ship to P.O. boxes, APO addresses or U.S. territories overseas.

Returns and Exchanges 

Return Policy

The Upper Deck Company wants you to be absolutely satisfied with your purchase. Every care has been taken to assure that you receive your order precisely in the manner you requested it. Inside each shipment Upper Deck has enclosed a return authorization form in order to simplify the return process.

1. Please call us within 48 hours of receipt of your package if you wish to return your merchandise for any reason.
2. All items must be returned within 15 days of receipt and with accompanying proof of purchase (copy of the internet order and credit card receipt).
3. Please call our Customer Service Team, at 1-800-551-8220 and we will assist you with the return process and requirements.
4. No returns will be accepted without a Return Authorization number.

Sales of items from the Vintage Memorabilia presented by Upper Deck section are "as is" and final, with no returns, exchanges or refunds allowed. The certification and authentication of these vintage memorabilia items come from third-party sources involving individual appraisals that are subjective and require the exercise of a professional opinion, which can change from time to time. Accordingly, while utilizing great care in acquiring vintage memorabilia items from reputable sources, Upper Deck Authenticated assumes no liability whatsoever regarding their authenticity and there are no warranties, express or implied, which extend beyond those stated herein. The company's standard Returns Policy is therefore not applicable to these items. Furthermore, it is the responsibility of the customer to carefully review each vintage memorabilia item's description before purchase.


Damaged Goods

1. Please call us within 48 hours of receipt of your package at 1-800-551-8220 if you have received merchandise that has been damaged during shipment, or is defective.
2. We will need to issue a "call tag" in order to have your package picked up and returned to us.
3. Remember to save all original packing materials and use it to securely re-seal your package for return.
4. We will not issue a refund for any damage caused or resulting from a failure to follow this procedure.
5. If we determine that your item was damaged during shipment to you or is defective, we will issue a full refund of the purchase price and shipping charges in the form of a credit to the original credit card used to make the purchase.